Cruise Shuttle Miami ☎ 786·905·3386
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Booking to boarding.
4 steps.

From clicking "Get instant price" to your driver dropping you at the gangway — here's exactly what happens and when.

01

You book — in 60 seconds

Pick your direction (to the port / from the port / round-trip). Pick your pickup and drop-off. Pick your date, time and passenger count. Live price shown before you type your name. Enter contact info + card, click confirm.

What happens instantly: Confirmation email with your booking number, a WhatsApp with the same info, and your card is authorized (not charged — charged at pickup unless you cancel <24h out).
02

Flight monitoring starts

The moment your booking confirms, dispatch pulls your flight number and starts tracking. If your inbound is delayed 20 minutes or 3 hours, we know. Your pickup shifts automatically.

Free wait window: Up to 60 minutes after wheels-down at MIA or FLL. Beyond that, small hourly wait fee applies — and we WhatsApp you before any charge. Flight canceled entirely? Free reschedule to next flight.
03

You meet your driver

30 minutes before pickup you get a WhatsApp with: driver name, driver photo, vehicle license plate, and live ETA. At MIA or FLL, your driver waits at Baggage Claim exit door 3 (MIA) or terminal-specific curb (FLL) with a Cruise Shuttle Miami sign showing your name.

Prefer curbside pickup instead of meet-and-greet? Just tell us at booking — driver waits at the passenger pickup curb with hazards on. Standard for solo travelers with no bags to help with.
04

You arrive at your terminal

Driver knows exactly which curb serves your cruise line: Terminal A for Royal Caribbean, Terminal B for Norwegian, Terminal D for Carnival, Terminal E for Holland America, Terminal H for Azamara/Oceania/Crystal, Terminal J for Celebrity, Terminal AAA for MSC, Terminal V for Virgin Voyages. Bags come out at check-in curb, driver takes payment, you're at the porter within 60 seconds.

Payment at the door: Card (tap/dip on our reader), Zelle, or cash. Receipt via email + WhatsApp within 2 minutes. Tip optional — the price you saw at booking is the price you pay unless you tip.

Common questions.

What if I miss my flight or my plans change?

Free cancellation up to 24 hours before pickup. Within 24 hours: 50% cancellation fee. Within 2 hours: full fare (we've already dispatched the driver). Reschedule to a different date is always free up to 12 hours before.

How far in advance should I book?

Weekday cruises: 24 hours is plenty. Saturday cruise mornings (peak Miami embarkation day): 3-5 days in advance recommended. Holiday weeks (Thanksgiving, Christmas, spring break): 2 weeks in advance.

Do you handle car seats?

Yes — forward-facing, rear-facing, and booster seats are complimentary on private rides. Just request at booking. ADA-equipped vans need 24 hours advance notice.

What if my cruise ship arrives back late from a port day?

This applies to same-day return-to-airport transfers. If your ship is delayed getting back to PortMiami, we monitor the cruise line's status page — dispatch shifts your pickup to match your actual disembarkation.

Can I pay in cash?

Yes. Cash or Zelle at the door instead of card. Just select "pay at pickup" at booking — no card required to reserve.

Do drivers speak Spanish?

Yes. Every driver is bilingual English/Spanish. Some also speak Portuguese, French, and Haitian Creole. Say at booking if you'd prefer a specific language.

Ready to book?
It really takes 60 seconds.

Flat-rate. Flight monitored. Free wait on delays. No surge, ever.

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