Privacy Policy

This Privacy Policy explains how Cruise Shuttle Miami ("we", "us", or "our") collects, uses, and protects your personal information when you visit cruiseshuttlemiami.com, book a ride, or otherwise interact with our services.

We are a Florida-based ground transportation service operating airport-to-cruise-port transfers in the Miami / Fort Lauderdale region.

1. Information we collect

1.1 Information you give us

When you book a ride or contact us, we collect:

• Identity & contact: full name, email address, phone number (WhatsApp-enabled).
• Trip details: pickup location, drop-off terminal, flight number, cruise ship/line, date, time, passenger count, luggage count, special requests.
• Payment details: processed exclusively by Square. We never see or store your full card number. We retain only the last 4 digits, card brand, and Square transaction ID for reconciliation and refunds.
• Communications: messages you send via our chat, WhatsApp, phone calls, or email.

1.2 Information collected automatically

• Usage data: IP address, device type, browser, pages visited, referrer URL, timestamps. Collected via Google Analytics 4.
• Cookies and similar technologies: see our Cookie Policy for details.

2. How we use your information

• Provide the service — dispatch drivers, monitor your flight, send pickup confirmations and ETAs.
• Process payments via Square (charge, refund, fraud prevention).
• Communicate with you — booking confirmations via email and WhatsApp, customer support replies, occasional service updates.
• Improve our service — anonymous analytics to understand site usage and reduce booking friction.
• Marketing — only if you opt in. We do not sell or rent your personal information to third parties.
• Legal compliance — respond to lawful requests, enforce our Terms of Service, prevent fraud.

3. Third parties we work with

We share the minimum data needed with the following service providers:

• Square, Inc. — payment processing. Square Privacy Policy
• Airtable, Inc. — secure booking database. Airtable Privacy
• Resend, Inc. — transactional email delivery. Resend Privacy
• Twilio, Inc. — WhatsApp and SMS delivery. Twilio Privacy
• Google LLC — Analytics (GA4) and Google Ads conversion tracking. Google Privacy
• Netlify, Inc. & Vercel, Inc. — website hosting and serverless function delivery.

4. Your rights

4.1 California residents (CCPA / CPRA)

You have the right to know what personal information we collect, to request deletion, to correct inaccuracies, to opt out of "sale" or "sharing" (we do not sell), and to non-discrimination for exercising these rights.

4.2 European / UK residents (GDPR)

You have the right to access, rectify, erase, restrict, or port your personal data, and to object to processing. We rely on your consent (cookies, marketing) and contract performance (booking fulfillment) as the lawful bases for processing.

4.3 How to exercise your rights

Email support@cruiseshuttlemiami.com with the subject line "Privacy Request". We respond within 30 days.

5. Data retention

We keep booking records for 7 years to comply with US tax and accounting requirements. Marketing contacts are retained until you unsubscribe. Analytics data is anonymized after 14 months.

6. Children's privacy

Our service is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

7. Security

We use industry-standard safeguards: TLS 1.3 encryption in transit, encrypted at rest, PCI-DSS compliance via Square. We restrict access to personal data to authorized personnel only.

8. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent change. Continued use of the service after changes constitutes acceptance.

9. Contact us

See also: Terms of Service · Cookie Policy