Terms of Service

These Terms of Service ("Terms") govern your access to and use of services provided by Cruise Shuttle Miami ("we", "us", or "Company"), including ground transportation between Miami International Airport (MIA), Fort Lauderdale–Hollywood International Airport (FLL), and Port of Miami cruise terminals, as well as related ride services within South Florida.

By booking a ride, you agree to be bound by these Terms. If you do not agree, do not use the service.

1. The service

Cruise Shuttle Miami operates licensed and insured ground transportation in the State of Florida. We offer:

• Shared shuttle service between airports and cruise terminals
• Private SUV and Sprinter van transfers
• Door-to-door pickup from Miami-area hotels, Airbnbs, and residences
• Hourly chauffeur and private tour service

2. Booking and confirmation

A reservation is confirmed only when you receive a confirmation number from us by email and/or WhatsApp. You are responsible for providing accurate trip details — including pickup address, flight number, cruise line, ship, terminal, and departure or arrival time. We monitor flights from booking confirmation onward and adjust pickup time at no extra charge if your flight is delayed.

3. Payment

All bookings require payment at the time of reservation, processed securely via Square. Accepted cards include Visa, Mastercard, American Express, and Discover. Apple Pay and Google Pay are supported. All prices displayed are in US dollars and include all applicable taxes and standard fees.

4. Cancellation and refunds

To cancel or modify your booking, reply to your confirmation email, WhatsApp +1 786-905-3386, or call us at the same number. Refunds are issued to the original payment method within 5–10 business days.

4.1 Free wait policy

For airport pickups, we provide up to 60 minutes of free wait time after wheels-down, including baggage claim. Beyond 60 minutes, a wait fee of $1/minute applies. We notify you via WhatsApp before charging.

4.2 Our cancellations

If we cancel due to vehicle breakdown, dispatch error, or any reason within our control, you receive a full refund plus a credit for a future ride. Cancellations due to severe weather, road closures, or force majeure result in a full refund only.

5. Passenger responsibilities

• Arrive at the pickup location at the scheduled time.
• Provide accurate contact information so we can reach you.
• Each passenger is allotted 1 rolling suitcase + 1 carry-on. Excess luggage may require a larger vehicle (additional fee).
• Children under 8 years must use an appropriate child safety seat. Request seats at booking — provided at no charge while in stock.
• No smoking, vaping, or open alcohol in the vehicle.
• Service animals are always welcome. Other pets require advance notice.

6. Driver conduct

All drivers are licensed Florida ground-transportation operators, background-checked, and trained on cruise-terminal protocols. They wear professional attire and carry a sign with your name at airport curbsides and cruise gangways. If a driver fails to meet our standards, contact us within 24 hours for a full refund.

7. Liability

Cruise Shuttle Miami carries commercial auto liability insurance meeting or exceeding Florida state minimums. Our liability for any damages arising from the service is limited to the fare paid for the specific trip. We are not liable for missed flights, cruise departures, or connections caused by traffic, weather, mechanical failure, or events beyond our reasonable control — though we do everything in our power to get you there on time.

You agree to indemnify and hold us harmless from any claim arising from (a) your breach of these Terms, (b) your conduct in or around our vehicles, or (c) loss or damage to your personal property that you fail to remove from the vehicle.

8. Lost and found

Personal items left in vehicles are turned in to dispatch. Email support@cruiseshuttlemiami.com with your confirmation number and a description. Return shipping costs are paid by the owner.

9. Disputes and governing law

These Terms are governed by the laws of the State of Florida. Any dispute arising out of or relating to the service shall be resolved in the state or federal courts located in Miami-Dade County, Florida. You waive any objection to venue or jurisdiction in those courts.

10. Changes to these terms

We may update these Terms from time to time. Material changes will be posted to this page with a new "Last updated" date. Continued use of the service after changes constitutes acceptance.

11. Contact

See also: Privacy Policy · Cookie Policy